LaserM sees customisation as being of great importance to its R & D. Free trials show customers and prospects the importance placed on future customer relationships. The company’s network of agents and technical specialists is continuously trained, improving skills and knowledge, and thereby providing the most efficient support and service to clients. Agent representatives are also involved in decision-making, as their ears and eyes in the market keep the company well informed. This keeps them involved in new projects and developments, from the early stages, thus creating the desire to see them through to the end.
The company’s success becomes apparent through the past year’s results, through a bigger market share, a large increase in sales, and satisfied customers. 65% of all products are exported to America, where they are then distributed worldwide. Being able to compete in the global economy with diverse cultures has given the company the strength and encouragement to face any challenges, and to continue to provide innovative solutions.
Contact Natalie Suter, Laser Measurement, Tel (011) 314-4130, sales@laserm.co.za
